Customer Support Service Contract
This level of support usually covers a year or more of service on specific hardware and software that is listed on the Customer Support Contract. Payment of an agreed amount, with a substantial discount, is paid in advance and insures that you will get priority response when a problem occurs. For this level of response, the customer is guaranteed that we will respond within at least four hours after a problem is reported.
Per Call Basis
For home and businesses where it is not feasible to have yearly support contract, MIS is capable of performing on-site service at an hourly rate. You will receive the same high level of support that we provide under the maintenance contract, the only difference being that you are billed individually for every service call performed.